Privacy Policy

Privacy Policy for Echeila App Last Updated: May 17, 2026

The Echeila app is committed to respecting user privacy and protecting personal data. This policy explains the types of data we collect, the purposes for its use, when we may share it, how we protect it, and your rights, including how to request account and data deletion. By using the Echeila app, you acknowledge that you have read and agree to this policy to the extent permitted by applicable law.

1. Data We Collect We may collect and process the following data depending on the service used (passenger transport, goods shipping, or additional services) and the permissions granted:

A. Basic Information

  • Name

  • Phone number

  • Email address (if applicable)

B. Location Data

  • Pick-up / Departure location

  • Drop-off / Delivery location

  • Current location while using the service (when location permission is enabled)

C. Device and Connection Data

  • Device type and Operating System

  • Device language and IP address

  • Technical identifiers necessary for app operation and security

D. Trip and Transaction Data

  • Requests (rides, shipping, breakdown services, etc.)

  • Offers, proposed prices, and service details

  • Timestamps of request creation, acceptance, cancellation, or completion

E. Usage Data

  • In-app activity logs and viewed interfaces

  • Crash and performance data

  • Interactions with app features

2. How We Use Data We use the data for the following purposes:

  • Operating the app and connecting service providers (drivers) with users.

  • Determining user location to suggest appropriate rides and shipping services.

  • Displaying requests/prices and managing interaction between parties.

  • Improving service quality, user experience, and developing features.

  • Protecting users and the platform from illegal, fraudulent, or abusive activities.

  • Sending notifications, alerts, and service-related messages.

  • Providing technical support and responding to inquiries and complaints.

3. Data Sharing Echeila does not sell personal data to any third party. Data may only be shared to the extent necessary to operate the service (e.g., sharing location with a driver) or under legal obligation, with:

  • Hosting, server, and storage service providers.

  • Analytics and performance optimization providers.

  • Notification or technical support providers when needed.

  • Legal or official authorities if required by law.

4. App Permissions The app may request permissions necessary for its core functions, such as Location and Notifications. These are used strictly to operate and improve the service.

5. Data Protection We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, unlawful disclosure, and misuse. However, absolute security cannot be guaranteed.

6. Data Retention Period We retain personal data for as long as necessary to operate the service, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and prevent fraud.

7. User Rights According to applicable laws, you may request to:

  • Access, correct, or update your personal data.

  • Delete your account and data, where legally possible.

  • Withdraw certain permissions from your device settings.

  • Object to or restrict certain processing where permitted by law.

8. Account and Data Deletion You can request the deletion of your account and associated data by:

  • Using the app settings (if available).

  • Emailing us at: privacy@echeila.com We may request identity verification before processing the request and may retain certain data if necessary for legal compliance or dispute resolution.

9. Children Echeila is not directed at children, and we do not knowingly collect their personal data. If we discover such data has been collected, we will take appropriate steps to delete it.

10. Third-Party Services The app may rely on third-party tools (e.g., maps, hosting). In such cases, data may be processed to the extent necessary to operate those services.

11. Policy Modifications We may update this Privacy Policy periodically. In case of material changes, the update date will be revised, and users will be notified.

12. Contact Us For inquiries regarding privacy or account deletion, contact us at: privacy@echeila.com